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The answer is they have both made water companies review the technology they use. Now, more than ever, companies need systems that will help them deliver the new and evolving requirements that both SIM and competition bring. Across the industry CRM and case management capabilities have been a particular focus.
At Echo we have used our extensive industry expertise to develop a water sector specific CRM, designed to meet the needs, and regulatory requirements, of the water industry. We understand that UK water companies need powerful CRM functionality to help improve, track and measure the customer experience. Our UK water specific CRM capabilities are tailored to deliver the CRM functionality which UK water companies require.