Echo goes beyond simply delivering to service levels and response time targets. At the heart of our call handling service is a consistent focus on quality. Our application of best practice principles leads to the delivery of a quality experience for the customer.
Our commitment to quality is evident in the stringent call quality monitoring programme we develop for each of our clients. This programme ensures a selection of inbound and outbound calls measured against criteria such as
Additional criteria can be added to the evaluation process as required by the client.