Echo provides customer process management services for UK and Ireland regulated organisations. A wholly owned subsidiary of South Staffordshire Plc, we have around 500 employees at shared service centres in the Midlands and Northern Ireland. Our mission is to reinforce a position as our customer's most trusted partner by continually delivering service improvements and releasing efficiency savings.
As a mid-sized service provider with a highly focused sector and service specialty, we can boast enviable financial strength and stability and are proud to be engaged in several long-term and high profile customer relationships. This combination of sector specialty, commitment and stability sets us apart from other service providers and has helped establish Echo as a trusted partner to regulated organisations.
A track record of smooth implementations, specialist consultancy and market leading customer service all highlight Echo's reliability. Evidence of high-performance service delivery is complemented by a high-performance business culture: Echo's people, from contact agent to executive board, are recruited on the basis of the value they can add to our customers and the regulated industry experience they can bring to help move us forward.
In brief, our customer process management services encompass the following:
Echo's Executive Board comprises:
"The service has continually improved for SSW, enhancing the customer experience and extending the contact offerings through online, voice and automated services."
Rachel Barber, Director of Customer Operations, South Staffs Water