Product development and enhancement is key to RapidXtras’ continuing success – and the role out of RapidXtra Open Architecture is further proof of its commitment to supplying the utility sector with the best software around.
The new RapidXtra Open Architecture application has been developed to create an easy and ‘Open’ method of enquiring and updating RapidXtra. Specifically the new functionality will enable a comprehensive self-service strategy through such channels as the Internet or IVR.
RapidXtra Open Architecture enables a large number of business functions including:
Meter reading maintenance
Customer account enquires
Customer change of address
Payments
Customer account maintenance
Product Development Director Phil Hutton said: “At Rapid we are continually improving our product offering and with RapidXtra Open Architecture we offer improved functionality and flexibility.”