18th June, 2007
Echo Managed Services has enhanced its customer information system, RapidXtra, with a significant investment in .net web self-service technology. The software enhancement is part of Echo’s ongoing commitment to find new ways to improve the customer experience for its water company clients. The web developments offer more choice for water customers, providing greater convenience, improved response times and delivering more capabilities to online interaction.
The addition of extra capabilities at the web front-end completes RapidXtra’s suite of end-to-end billing functionality. The enhancements will enable customers to view real-time account information and to complete, online, simple activities such as: viewing account history; accessing previous bill images; seeing how meter readings impact on bill amounts; or, reporting faults.
“One of the advantages of our unique position, as a company providing both water customer services and water customer information systems, is that we can call on our own direct experience of delivering first class front-end services, as we develop our RapidXtra software product. As a result, we have a privileged insight into how best to improve on the web services delivered to water customers. This means we can make sure we’re always maximising the availability of choice and increasing the speed and accuracy of interactions.”
For more information contact Robert Stait, Head of Marketing and Communications, on 0845 12 12 122 or by email
Echo Managed Services,