Echo manages the accounts for over half a million metered water customers, ensuring all regulated measures and targets are achieved on behalf of our clients. As part of the customer service element of Echo's meter management, Echo updates and maintains the records of all metered customers and records the process for all meter installations and new connection requests, as well as meter exchanges for both domestic and commercial customers.
Echo's end to end billing service includes the review and administration of all Assessed Charge and Social Tariff applications. For example, Echo analyses and applies the appropriate meter billing requirements for all special needs customers, in addition to maintaining the records of all customers with special billing requirements.
The technology supporting these services is the RapidXtra billing system. This includes a meter management process which efficiently controls and schedules the meter billing and reading processes. 'Reading routes' and 'walk orders' are specified and maintained via easy to use processes, providing complete control and flexibility.
Working with Echo and its mobile work management partners enables end-to-end meter management benefits to be realised. Aside from the clear advantages of more accurate bills, more flexible tariff structures and process efficiency savings, Echo's system solution also delivers the following benefits:
The RapidXtra solution supports automated reading and telemetry technologies, working with touch pad, radio read and manual handheld data entry methods. The meter reader utility is an efficient, reliable and accurate means of integrating meter readings between RapidXtra and electronic meter reading system software. The software produces reports on exceptions and variances and is designed to link to reading systems, either online, or, direct from all the major manufacturer's devices including Itron, Psion, Schlumberger and Sensus. Billing maximisation is ensured via the use of a complementary user defined estimating system.