Payment Processing

Echo's comprehensive payment processing services adhere to strict service levels, designed to meet regulatory requirements, and ensure that all payments are processed within 24 hours of being received. Processing and reconciliation activities are conducted through a wide choice of payment channels, including online, cheque and non-cheque transfers, direct debit, debit card, credit card and cash payment through Paypoint.

Integrated collection services focus on collection of all outstanding debt from the bills issued by our clients. Echo employs a number of collections strategies ranging from the direct, consultative approach to the issuing of official letters and documents on behalf of our clients.

Personalised collection services seek to offer a variety of alternative means for people to make payments toward their water bills. Our teams facilitate a solution based on the customer's individual debt problems and circumstances, taking into account the customer's ability to pay.

Additional revenue management services include:

  • Customer payment prompts by personalised letter
  • Pro-active outbound collection calls made early evenings and weekends
  • Close liaison with Local Authorities/Housing Trusts covering payment facilities and collection agreements
  • In-house debt company available for official letter or telephone collections
  • Full range of enforcement activities available e.g. Attachment of earnings
  • Undertaking of void and income maximisation inspections
  • Accounts screened pre-litigation via Neural behavioural scoring
  • Disconnection visits and lock-offs on commercial properties
  • Doorstep collections delivered via external debt collection agencies
  • Comprehensive litigation service via in-house legal team supported by professional solicitors with industry knowledge
  • Operation of a re-start scheme to encourage persistent debtors to resume regular payments