RapidXtra® is the UK market leading water industry call centre solution for Customer Management including customer contact management (billing and operations), billing, debt recovery and cash management.

By using the latest GUI, web and open architecture technologies, RapidXtra provides a combination of flexibility and functionality. The solution is designed according to business rules and is simple to use, offering the potential to increase performance and maximise cost savings.

A track record of successful implementations and long standing client relationships is testament to RapidXtra's efficiency and effectiveness for water service providers, having evolved and improved over the years into the current open architecture new generation software.


Service Orientated Architecture

Echo's complementary expertise in water industry customer service and revenue management has enabled development of the system to be focused on improving the end service which water companies provide; more accurate bills, flexible tariff structures, forward thinking data management and an all round improved customer experience.

This focus on the customer experience has influenced all aspects of the system and functionality, resulting in a true customer centric billing system for water utilities. The latest developments to RapidXtra being used by Echo's clients are focused on delivering the benefits of a 'single view of the customer'. This enables any person, in any role, at any point, to see everything relevant about the customer