Echo's system support team manages the processes and functions of the RapidXtra billing system, the debt management system, reporting tools and the telephony system. The team strives to continually improve the efficiencies enabled by these technologies and to deliver extra value to the operational processes. The team conducts analysis of management information, identifies trends and pinpoints elements which may adversely effective achievement of regulated targets, before recommending appropriate corrective action.
The system support team is built around people with broad water industry software experience. Through its depth of skills and experience, our support staff are able to actively explore implementation and process feasibility studies for our clients, examining the suitability of changes and improvements in meeting targets.