The water industry is a unique mix of companies. Issues of different forms of ownership, wide variations in organisation size and a regulated environment like no other, all contribute to a complex and ever-changing industry. Having successfully and repeatedly delivered customer process management services to multiple clients, Echo possesses a wealth of specialist expertise. In particular, Echo's track record in water billing and knowledge of the end-to-end billing process has benefited our clients in designing the most suitable processes and systems.
Echo's water industry consultants bring a broad range of experiences and skills, with one thing in common - their skills and experiences have been gained in the water industry. Our consultants are not driven by the desire to introduce greater levels of technology reliance or to tie our customers into large-scale enterprise wide agreements. Our consultants are driven by the improvements they can make to the water industry.
Having been through countless cycles of billing and worked with OFWAT and other influential bodies, our consultants are uniquely placed to help UK water companies understand how to improve processes and how to get the best out of applications.